CASE-007 Equipment Manufacturing OEM

A European foundry equipment maker: OEM bundled software going overseas with the machines

Complete-machine SCADA/HMI bundling, trade-show demo systems and a remote O&M client, delivered with equipment to plants in China and overseas.

A European foundry equipment maker whose complete foundry lines are sold worldwide; similar customers include robotics companies, elevator component companies, industrial furnace makers and other equipment manufacturers.

Customer background

Challenges

Equipment sold overseas — every failure means flying engineers out; travel costs and customer downtime burn money at both ends
Outsourced factory-bundled software is unstable in quality, and dated interfaces drag down the machine's brand perception
Trade-show demo systems must be both stable and impressive; hastily assembled versions fail frequently
Multilingual, multi-market delivery — building an in-house software team is costly and slow

Our solution

Around complete-machine bundled software delivery and the after-sales model, three main tracks:

Complete-machine SCADA/HMI · 266-screen localized SCADA for the foundry line (SCADA configuration software), implemented with the equipment at plants in China and overseas
Complete-machine SCADA/HMI · 173-screen elevator components HMI; industrial furnace multi-area SCADA; packaging material line traceability system
Demo and high-end host PC software · robotics trade-show demo system: SCADA configuration + .NET 5 MVVM four-tier architecture, a 76-screen demo project, stable and visually impressive at once
Demo and high-end host PC software · modern software engineering practice (layered architecture, configuration-based design), reusable for the OEM's subsequent machine models
Demo and high-end host PC software · productization of standard machine software: core logic and algorithms moved from the PLC side up to the host PC — control-management integration: lower cost through batch delivery, intellectual property delivered with the software, easier productization, extended equipment software capability and easier whole-line integration
Remote O&M system · remote O&M client product: five modules — real-time / history / alarm / audit / analysis
Remote O&M system · secure remote access (Secomea and similar) with multi-brand protocol gateway integration
Remote O&M system · after-sales process redesign: diagnose remotely first, then decide whether a site visit is needed

Results

After-sales moved from "must be on site" to "diagnose remotely first" — travel and downtime waiting both reduced
Complete machines ship from the factory with mature software, lifting pricing power and brand perception
Multilingual delivery across China + overseas plants eases the investment pressure of building an in-house overseas software team; specific collaboration boundaries are confirmed per project

Technology stack

SCADA configuration softwareC#/.NET 5 MVVMWPFSecomea secure remote accessMulti-brand protocol gatewaysAccess/SQL data layer

Project boundaries and replication conditions

Project boundaries：The implemented scope covers the localized foundry line SCADA, the robotics trade-show demo, equipment HMIs, the WPF remote O&M client and multi-brand protocol gateways
Applicability conditions：Standardized delivery of software bundled with equipment by machine builders; the OEM provides stable interfaces and version baselines
Replication prerequisites：Before replication, provide stable interfaces and version baselines, standardize interface / language / acceptance templates, and adopt customer-approved secure remote channels
Not disclosed：Technology brands (Secomea etc.) are tool ecosystems only and do not imply customer identity, agency or partnership authorization; unconfirmed figures such as after-sales cost reduction are not disclosed

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