Frequently Asked Questions
Answers to common questions about our services.
What work can be done remotely?
We can handle requirements definition, design, coding, testing, documentation, training, and even equipment connectivity checks via VPN or remote desktop. On-site surveys are available separately when required.
Can you communicate in English?
Yes, our team works with clients in English and Japanese. We can deliver requirement documents, design specs, and user manuals in the language your team prefers.
How long and how much does a PoC take?
A typical PoC starts with one machine, takes 4-8 weeks, and has a fixed scope and fixed price. We begin with an online consultation to clarify your challenge and propose the best PoC scope.
How do you handle information security?
We use VPN/IPsec connections, role-based access control, operation logging, and the principle of least privilege. We can also adapt to your internal security policies when needed.
Which devices and protocols do you support?
We support major PLCs including Mitsubishi, Omron, Keyence, Siemens, and Allen-Bradley, as well as protocols such as Modbus, OPC UA, MQTT, EtherNet/IP, and SLMP.
Do you provide post-delivery support?
Yes, we offer monthly or annual maintenance contracts covering monitoring, bug fixes, feature enhancements, and support inquiries.