Services & Delivery
Diagnosis → Pilot → Implementation → Acceptance → Maintenance → Expansion: documentation itself is a deliverable; O&M is quantifiable and assessable.
Six-stage delivery process
Diagnosis
Pain-point diagnosis + data baseline measurement — we agree with the customer to "measure first, then calculate": collect baseline data first, then discuss improvement targets and scope.
Pilot
When the scope can be circled, start with a small-scale pilot and agree on acceptance criteria first; cycles and indicators without confirmed values are confirmed by both parties after investigation.
Implementation & commissioning
Start with standardized engineering templates (I/O allocation / point list / network topology / screen specification first), using platform assets to reduce delivery risk; for retrofit projects, construction is managed without stopping production.
Acceptance documentation
Documentation itself is a deliverable — per the contract and project scope, deliver the user manual, database table specification, interface specification, point list atlas and other agreed materials, supporting the customer's future management, queries and extensions; the specific list follows the technical agreement.
Annual maintenance
Standardized maintenance contracts, year-by-year rolling maintenance checklists, annual maintenance report templates — O&M is quantifiable and assessable. Decade-level continuous service records on file.
Expansion
Advance phase-two expansion based on project scope and on-site assessment, prioritizing compatibility with existing investments.
Delivery documentation system (14 categories)
The specific list follows the technical agreement.
High-reliability engineering practice
Architecture level
Redundant clusters, dual-machine hot standby, database RAID1, 7×24 operation, second-level screen refresh.
Network level
Industrial/office network isolation, gigabit fiber Layer-3 switching, dual-NIC isolation, high-risk file filtering.
Data level
Store-and-forward / offline caching (committed at the contract-clause level), three-year data retention with archival to the history database.
Compliance level
GMP data integrity, the permissions / roles / audit trio, fire-linkage safety design.
Commitment level
Key indicators such as outage backfill collection and alarm accuracy — we dare to write them into technical agreement acceptance.
Training & enablement
Complementary operator training + a systematic in-house engineer curriculum (PLC / servo / network / SCADA configuration); customized technical training available on request — delivery is enablement.
Five cooperation models
| Model | Suitable scenarios |
|---|---|
| Turnkey project | New-build or retrofit digitalization projects — five-layer full stack delivered by one partner |
| Annual maintenance | Long-term health assurance and continuous evolution of existing systems |
| Productized solution procurement | Rapid rollout of mature products such as FMCS/MES templates, the EMS series, and O&M clients |
| Joint application | Government qualification applications such as smart workshops, green factories, and first-set breakthroughs |
| Joint development | Co-creation pilots for forward-looking scenarios such as AI and digital twins |
Tell us about your site conditions to get a targeted diagnosis and phased solution proposal
Start by submitting your site information: industry, equipment, existing systems and main issues — we will confirm the investigation arrangement after receiving your information.
Submit Site Information